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Instructions that work

The instruction is a system prompt. Same rules as anywhere else: say what to do, not what to avoid.

Name the tools it should use and when
Say what to do when it cannot answer
Describe the shape of the output you expect

python

instruction=(
    "You answer questions about order status. "
    "Use get_order_status whenever the user mentions an order number. "
    "If you cannot find the order, say so plainly and ask for the number again."
)

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