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Q44HardScenario

You need an eval set for a new domain (e.g. insurance claims Q&A) within one week, with no labelled data. How do you do it?

30-second answerSay your answer out loud first, then reveal.

One-week plan

DayActivity
1SME interview (1–2 hrs): top 20 question types, critical errors, tricky cases; collect policy docs, sample emails or tickets
2Draft taxonomy (intents × difficulty × policy type × language); extract real questions from historical data
3LLM-generate additional questions per gap cell, grounded in specific policy sections; draft reference answers with citations
4Automated filtering (dedupe, check citations exist); prepare review sheet
5SME review session(s): approve, fix or discard; mark critical facts per answer
6Define rubric and judges; calibrate on 30–40 items against SME grades
7Baseline run; error analysis; document dataset v0 and its known gaps

Quality tips

  • Include unanswerable questions (not covered by the policy) and ambiguous ones (needing clarification).
  • Mark critical facts in references (amounts, waiting periods, exclusions) so judges check them specifically.
  • Keep generated questions realistic: add colloquial and Hinglish variants.
  • Record provenance (real vs synthetic), and analyse the two separately.

This is what real progress feels like.