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51 small wins to finish your pathNext question →
The pilot succeeded in one business unit. Create a 90-day plan to scale to five business units.
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Key elements
- Shared core vs configuration: prompts, data connectors, glossaries and evals per unit. Avoid forks of the code.
- Readiness checklist per unit: data access approved, SMEs assigned, success metrics agreed, champion identified, training scheduled.
- Eval gate: each unit's go-live requires meeting accuracy thresholds on its own eval set.
- Support model: tiered support (customer IT for L1, the customer's AI team for L2, vendor for L3), with on-call and SLAs.
- Enablement: train the customer's internal team to onboard units 4–5 themselves, so they become independent.
- Governance: a steering committee every two weeks; change control for prompt and model updates.
- Metrics dashboard: adoption and value per unit, incidents, costs.
Risks: units have different data quality and processes; the sponsor's attention fades; the support load grows. Mitigate with the readiness checklist, regular wins communication, and the support model.
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