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51 small wins to finish your pathNext question →
Design a workflow for customer SMEs to label data and review AI outputs during an engagement.
30-second answerSay your answer out loud first, then reveal.

Design details
- Rubric with reason codes ("missed clause", "wrong date", "hallucinated", "tone") makes errors analysable.
- Inline correction captures the correct output, not just "wrong".
- Smart sampling: prioritise low-confidence, new categories and user-flagged outputs.
- Low friction: keyboard shortcuts, small batches (20 cases per session), embedding the UI in the tools SMEs already use where possible.
- Quality control: inter-annotator agreement; adjudication for disagreements; periodic recalibration sessions.
- Security: SMEs see only data they're allowed to; audit who labelled what.
- Motivation: show weekly charts of "accuracy improved from 78% to 89% thanks to your reviews."
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